Troubleshooting

Here are some tips that might help you when you encounter errors. When you investigate the error root cause with the error details and logs, please also check these items.

  1. Are you using the latest SDK?

    The sample code is written based on the latest SDKs. Some issues could have been resolved in the latest version, so please make sure to use the latest SDKs.

  2. Are the AppID and server location correct?

    Please make sure that the Kii.Initialize() is properly executed as described in Adding the Kii Cloud SDK. If you are developing multiple applications, make sure that the correct AppID is specified. Also double check if the correct server location (JP/US/CN3/SG/EU) is specified.

  3. Do not mix the blocking API and non-blocking API

    Calling a blocking API in the main thread will throw an error. Make sure to implement your application with either blocking or non-blocking API, unless you mean to use both.