FAQ - General Questions

Which server location should I choose?

We advise you to select the nearest server location from where your application will be used. The "nearest" here means both physically and network-topologically.

One useful tip for finding the nearest server location in network-wise is to send a GET request to the following servers and check the response time.

Can I change the server location later?

No, you cannot change the server location.

If I create an application on one server location, can I use this application in another server location?

No, an application is created only on the designated server location. You cannot use the application in the different location.

If you create an application by selecting "Japan" as the server location, for example, you cannot use this application on the "US" server.

The response from the server is too slow

The response time may improve by re-selecting the server location.

Please refer Which server location should I choose? and try to find the best server location for you.

Can I develop a desktop application with Kii Cloud?

Yes, you can use the REST API to develop desktop applications.

Can I develop an application for Windows Phone?

Yes. We do not provide an SDK for Windows Phone, but you can use the REST API to develop applications for Windows Phone.

How can I disable/delete my application?

You can disable the application on the developer portal. Once the application is disabled, all accesses to the application will be denied. See Configuring the application to learn how to disable the application.

If you want to delete the application completely (i.e., remove all application data), please send an email to support@kii.com.

My application does not work properly. What can I do?

Here are some hints for hunting down the issue.

  • Make sure that you are using the latest SDK.
  • Make sure that you are specifying the correct server location.
  • Make sure that you are not using the deprecated features.
  • Make sure not to call a blocking API from the main thread if you are using Android.
  • If you are using the REST API and referring to the samples in the guide, make sure to remove all brackets used in the samples. The brackets are merely used to highlight AppID, token, and other parameters in the samples.

Also, use the following methods to track down the issue.

  • Use the data browser to check if your application set the data properly.
  • Check the error to determine the root cause.
  • Check the developer log to track down the issue.

Please read the following pages for more information: Android, iOS, JavaScript, REST API

I want to change the email address of the application administrator

Please send your request to support@kii.com.

Does Kii Cloud JavaScript SDK run on Internet Explorer?

The JavaScript SDK doesn't work on Internet Explorer 10 and older due to the restriction on XDomainRequest.

Please use Internet Explorer 11 or newer.