Troubleshooting

Here are some tips that might help you when you encounter errors. When you investigate the error root cause with the error details and logs, please also check these items.

  1. Are you using the latest SDK?

    The sample code is written based on the latest SDKs. Some issues could have been resolved in the latest version, so please make sure to use the latest SDKs.

  2. Are the AppID and server location correct?

    Please make sure that the beginWithID:andKey:andSite: method in the Kii class is properly executed as described in Adding the Kii Cloud SDK. If you are developing multiple applications, make sure that the correct AppID is specified. Also double check if the correct server location (JP/US/CN3/SG/EU) is specified.

Other Notes

Using SDK in Library or Framework

If you are using your own library (or Framework), you cannot use Kii Cloud SDK from inside the library and from the application that calls this library at the same time.

Kii Cloud SDK uses some class variables inside and thus not designed to be used in a library and the application that uses the library at the same time.

If your need to use your own library, please aggregate all Kii Cloud calls in the library and make your application call the implementation made in the library.